Customer proximity and Support
Our own service department, consisting of external and internal service employees, enables Ramme to maintain direct contact with your customers. We can better understand their needs and respond more quickly to problems or inquiries.
Quality control
By controlling the quality of service internally, we can ensure that our standards are met and that problem solutions are efficient and effective.
Faster response times
An internal service department is able to respond more quickly to customer inquiries because we are familiar with the products and processes and no additional coordination with external service providers is required.
Cost control and Efficiency
In the long term, an internal service department is more cost-effective because you can plan and control costs better, compared to variable costs of external service providers.
Feedback loop for product improvements
Direct customer feedback via the service department allows us to gain valuable insights that can be used to continuously improve our products and services.
Brand image and Trust
A reliable and efficient internal and external service department can increase customer trust and improve our brand image because it shows that you care about your customers’ needs and satisfaction.
Overall, having your own service department offers many benefits, including improved customer proximity and support, control over quality and costs, and the ability to drive continuous improvements through customer feedback.